Privacy Policy is a website aiming to offer expert advice in the prevention, assessment and management of knee injuries. The website is owned and managed by Richard Norris & Daniel Massey, Physiotherapists MCSP, HCPC, BSc (Hons). Richard & Daniel also work privately at the Physiotherapy Centre, Liverpool and Daniel Massey Physiotherapy, Warrington. contains information about how to make an appointment at The Physiotherapy Centre & Daniel Massey Physiotherapy but personal data gathered on this website is not shared with these physiotherapy clinics. is committed to protecting your privacy. This privacy policy indicates to you what information we collect about you and how we use it. This privacy policy is only applicable to content that resides on is not responsible for the content of, or your privacy on external websites, even where these are linked to within the site.

What information we collect and how we collect it.

Cookies and remarketing

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. The information collected includes:
  • The IP Address of your computer
  • The Address of your web hosting provider
  • The date/time of your visit
  • The title of the pages you have viewed

For further information about cookies generally visit or

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However in a few cases some of our website features may not function as a result. also uses cookies to inform, optimize and serve ads based on your past visits to the website. This is done via the Facebook pixel remarketing service which is provided by Facebook Inc. You can learn more about interest-based advertising from Facebook here. To opt-out from Facebook’s interest-based ads follow these instructions from Facebook. For more information on the privacy practices of Facebook, please visit Facebook’s Data Policy.

Form-based Information

When you fill out the forms on, we store the data you send us. We use this information in the following ways:

Form Data collected How is it used
If you leave a comment Name

Email address

(optional) website

Your information is only used to communicate with you as part of the discussion on that page.The name you give will be published alongside your comment.

Your email address will not be published but may be used to contact you if you select the option to be notified of replies or new comments.

If you complete the mailing list subscription form Email address

First Name

Last Name

Your information is only used to send you the mailing list via the Mailchimp platform. Specific information is given on that form. The Mailchimp privacy policy is available here.
If you complete a form to download content Email address

First Name

Last Name

Your information is used to send you the download via and add you to our mailing list via the Mailchimp platform. Specific information is given on that form. The LeadPages privacy policy is available here. Mailchimp privacy policy is available here.
If you add yourself to a knee course or event waiting list Email address

First Name

Last Name

Your information is used to send you a notification when a knee course or event is open again and to make you aware of offers and other content that may be of interest. You can opt-out of this list at any time by contacting us.
If you book onto a course or event via an EventBrite Link First name

Last Name

Email address

Payment information (held in paypal)

The information passed back to by EventBrite is only used to administer the knee course or event you have registered for. EventBrite do not share your payment information with

Please see the EventBrite privacy policy for information about how they use your data.

Except where explicitly stated above the data collected via our online forms is NOT passed on to any third party organisations and is held in a secure web-based database.

Videos and photos

Videos and photos of individuals seen in clinic at The Physiotherapy Centre, Liverpool and Daniel Massey Physiotherapy, Warrington are sometimes used as part of content on the website or within the knee course materials. In most cases individuals are unlikely to be identifiable from the photos/videos; however as this cannot be guaranteed, wherever photos or videos of individuals are used explicit written consent will always be sought and will be held on file both within the client record at the corresponding physiotherapy clinic and by Individuals have the right to withdraw their consent to this usage at any time and will make all reasonable efforts to remove photos/videos from content; However where a photo/video has been made available on the website or via knee  course materials it may not be possible to remove all copies of the data. This is fully explained when consent is given.

Your Consent To This Agreement

By accessing the content on you consent to the collection and use of information by as specified above.

Your rights

You have a number of important rights with regard to the personal information we hold about you:

  • the right to request details of what information we hold and to have a copy of it
  • the right to ask us to correct information you think is inaccurate.
  • the right to ask us to erase all information we hold about you.
  • the right to ask us to stop processing information about you for all or only some purposes.

To make a request to us under any of these rights please contact us.

For more information about your rights with respect to your personal data please see the ICO website.

Further Information

If you have any further questions regarding our privacy policy or how we are using your data please contact us.

Please note you always have the right to complain to, appeal or raise your concerns with the Information Commissioner’s Office (ICO) using the following contact details:

Address: Information Commissioner, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF


Call: 0303 123 1113 or 01625 545745. (Open 9am to 5pm, Monday to Friday)